Shipping policy

Free Shipping
Orders over $80 (before tax) qualify for free standard shipping within the United States.

Processing Time
Every item at High Desert Supply is made to order. Please allow 2–7 business days for your order to be processed and prepared for shipment. During high-volume periods (holidays, new product launches), processing may take slightly longer — we'll do our best to keep you updated if that happens.

Shipping Time
Once your order ships, domestic (U.S.) orders typically arrive within 3–7 business days via standard shipping. International orders can take longer depending on destination and customs processing. Exact shipping costs and estimated delivery windows are calculated and shown at checkout before you complete your purchase.

Order Tracking
You'll receive a shipping confirmation email with tracking information as soon as your order ships. If you haven't received tracking within 10 business days of placing your order, please reach out to us at hello@high-desert-supply.com.

Where We Ship
We currently ship within the United States and to select international destinations. If your country isn't available at checkout, we don't yet ship there — email us and we'll let you know if that changes.

Delays and Issues
We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control. Once an order has been handed off to the carrier, risk of loss passes to the customer.

Lost or Damaged Packages
If your package arrives damaged or never arrives, contact us at hello@high-desert-supply.com within 30 days of the estimated delivery date so we can help resolve it.

Questions about your order or this policy? Reach us anytime at hello@high-desert-supply.com or High Desert Supply, PO Box 18114, Reno, NV 89511.