Refund policy

 We do not accept returns. Refunds are only issued if an item arrives damaged or misprinted. To be eligible for a refund, you must provide photo evidence of the item in its damaged or misprinted condition, along with your receipt or proof of purchase.

You can always contact us for any return question at hello@high-desert-supply.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Misprints
If an item arrives with a misprint (for example, a logo that is misaligned, smudged, or otherwise printed incorrectly), we will provide a free replacement. You must report the misprint within 30 days of the estimated delivery date, along with photo proof, before a replacement can be processed.

Exceptions / non-refundable items

 Certain types of items cannot be refunded, such as custom or personalized products. Please get in touch if you have questions or concerns about your specific item.

 Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@high-desert-supply.com.